Transports Metropolitans de Barcelona (TMB) has today received UNE-EN 13816 quality certification for all passenger services managed out of its Zona Franca bus depot. TMB’s four bus operations hubs have now achieved this certification, which is accorded for meeting levels of quality determined by a European standard specific to the passenger transport industry.
TMB’s President, Joaquim Forn, and Executive Vice-President, Dídac Pestaña, were presented this morning with their certificate by Guillem Pastor, Applus+ Certification’s Regional Manager for Catalonia, along with the same bus depot’s ISO 9001 certificate for internal quality management.
UNE-EN 13816 is a European standard that sets out, for the field of public transport, quality requirements in areas such as service coverage, punctuality and regularity, safety, accessibility, published information, customer service, comfort and respect for the environment.
More than 1,000 buses over 102 lines
TMB’s bus operations hubs currently use a quality management model based on UNE 13816, ISO 9001 and ISO 14001. It is one of Spain’s benchmark surface transport companies. TMB’s four bus depots run a fleet of 1,072 vehicles serving 102 regular lines across Barcelona and ten of its metropolitan areas, in addition to Barcelona’s tour bus.
The first TMB depots to pass its UNE-EN 13816 certification audit, which was carried out by Applus+ Certification, was the Ponent depot back in March 2010. The Triangle and Horta depots subsequently gained certification. Barcelona’s metro line was certified in 2011.