ITACA becomes Spain’s first property management company to obtain the sector’s seal of quality.
On 25th November, Applus+ Certification presented an AF 6031:2018 certificate (Quality Management Systems for Property Management Companies) to ITACA ADMINISTRACIÓN Y GESTIÓN DE FINCAS S.L.
In attendance at the ceremony were Fernando Mozos Langa (Managing Director of ITACA), Jesús Herrera Segura (ITACA partner and co-owner) and Álvaro Máraver (Managing Director of CECAF, the European Centre for Quality in Property Management).
José Francisco Bonet San Martín, Business Development Manager at Applus+ Certification, handed over the certificate.
This certification recognises the company for the strong performance of its quality management system, with a focus on continuous improvement and – in particular – on operational improvement so as to ensure customer satisfaction.
ITACA ADMINISTRACIÓN Y GESTIÓN DE FINCAS S.L. is pioneering in becoming Spain’s first property management company to achieve the new AF 6031:2018 certification, alongside its ISO 9001:2015 quality certification.
ITACA ADMINISTRACIÓN Y GESTIÓN DE FINCAS S.L., manages more than 400 properties around Madrid. The company provides a comprehensive management service to meet the wide-ranging needs of property owners (IT and communications, accounting, payments and collections, legal advice and support, labour and taxation, insurance mediation, administrative and operational services, contracts and guarantees and so on).
Benefits of implementing and certifying an AF 6031:2018 quality management system for property management companies
Applus+ Certification is the only certification body approved by CECAF to provide certification under the AF 6031:2018 management model (Quality Management Systems for Property Management Companies).
The implementation and certification of an AF 6031:2018 quality management system enables property managers to plan, monitor and improve on those elements of property management that may have an impact on customer satisfaction and the achievement of an organisation’s objectives.
The key benefits of AF 6031:2018 certification for property management companies are operational excellence, sustainable growth and a strong reputation.